Returns & Exchanges
At Polono, we stand behind the quality of our electronics and offer a 30-day return policy to ensure you are completely satisfied with your purchase. If your device is not performing as expected, we are committed to making the exchange or refund process as seamless as possible.
Initiate Your Request
Contact our support team with your order number and the serial number of your Polono device to receive a Return Merchandise Authorization (RMA).
Prepare the Package
Securely pack the item in its original packaging, including all cables, manuals, and accessories that were included at the time of purchase.
Ship the Product
Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location.
Inspection and Refund
Once our technicians verify the condition of the hardware, your refund or replacement will be processed within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing