Frequently Asked Questions
Everything you need to know about your Polono electronics and orders.
What is the standard shipping time for Polono orders?
Most orders are processed within 1-2 business days. Standard shipping typically takes 3-7 business days depending on your location within the United States.
Does Polono offer a warranty on its electronic products?
Yes, all Polono hardware comes with a standard 12-month manufacturer warranty covering defects in materials and workmanship from the date of purchase.
How can I return a product if I am not satisfied?
We offer a 30-day money-back guarantee. If you are not completely satisfied, you can initiate a return for a full refund as long as the item is in its original packaging and condition.
Are Polono label printers compatible with both Mac and Windows?
Yes, our printers and electronic peripherals are designed to be cross-compatible with Windows, macOS, and in many cases, ChromeOS and mobile platforms via our dedicated app.
Where can I download the latest drivers and software for my device?
You can find all necessary drivers, setup guides, and software updates on our official Support page under the 'Downloads' section.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.